Privacy Policy

Your information helps us run our shop and keep your vehicles on the road. Here's the breakdown:

• Service Delivery: Scheduling appointments, ordering parts, tracking repairs, and making sure we're doing the work you authorized.
• Maintenance Reminders: Sending you heads-up when it's time for oil changes, inspections, or preventive maintenance. Better to catch issues early than deal with breakdowns.
• Billing & Invoicing: Processing payments, sending invoices, handling warranty claims.
• Safety Recalls: If there's a recall or safety issue with your vehicle, we'll reach out. We've been doing this long enough to know these things matter.
• Emergency Response: When you call our 24/7 line, we use your info to dispatch help and get you back rolling ASAP.
• Service Improvement: Analyzing what's working and what's not, so we can keep getting better at what we do.
• Legal Compliance: Meeting regulatory requirements, tax obligations, and keeping records as required by law.

Bottom line - we use your data to fix trucks and run our business properly. That's it.

We're not in the business of selling your data to random companies. But yeah, we do need to share some info in specific situations:

• Parts Suppliers: When we're ordering parts for your vehicle, suppliers need vehicle specs and sometimes warranty info.
• Payment Processors: Credit card companies and payment gateways process your transactions securely.
• Warranty Providers: If work's covered under warranty, we share relevant service details with manufacturers or warranty companies.
• Roadside Assistance Partners: When we dispatch help, our partner tow companies and mobile mechanics get your location and contact info.
• Insurance Companies: Only when you specifically authorize us to deal with your insurer for covered repairs.
• Government Agencies: If legally required - tax authorities, safety regulators, law enforcement with proper warrants.
• Business Sale/Transfer: If we ever sold the shop (not planning on it), customer records would transfer to the new owners.

Everyone we work with is bound by similar privacy obligations. We make sure our partners take data protection seriously.

Security's important to us. We've invested in proper protection measures:

• Encrypted Storage: All digital records are encrypted both in transit and at rest.
• Secure Payment Processing: We use PCI-compliant payment systems. Your full credit card numbers never sit on our servers.
• Access Controls: Only authorized staff can access customer data, and only what they need for their job.
• Physical Security: Paper records are locked up. Our office and computer systems are secured.
• Regular Backups: We back up data regularly so nothing gets lost if equipment fails.
• Employee Training: Our team knows how to handle customer information properly.
• Secure Networks: Firewalls, antivirus, regular security updates - the whole nine yards.

Look, no system's 100% foolproof, but we take reasonable precautions to keep your info safe. If we ever had a data breach, we'd notify affected customers and authorities as required by law.

We don't keep stuff forever. Here's our general retention approach:

• Active Service Records: As long as you're an active customer, we maintain complete service histories. It's valuable for tracking maintenance and catching patterns.
• Inactive Accounts: If you haven't been in for service in 7 years, we archive or delete non-essential data.
• Financial Records: Tax law requires us to keep invoices and payment records for 7 years.
• Warranty Documentation: Kept for the warranty period plus a reasonable buffer (usually the warranty term plus 2 years).
• Safety & Recall Info: Maintained longer due to potential liability and safety considerations.
• Marketing Lists: If you've opted into our maintenance reminders but haven't responded in 3 years, we'll remove you.

When we do delete data, we make sure it's done securely - no dumpster diving gonna reveal customer info.

It's your information, and you've got rights under Canadian privacy law (PIPEDA). Here's what you can do:

• Access Your Data: Request a copy of what information we have about you and your vehicles.
• Correct Errors: If something's wrong in our records, let us know and we'll fix it.
• Opt Out of Marketing: Don't want maintenance reminders? No problem, just tell us. We'll still keep your service records though.
• Request Deletion: You can ask us to delete your info, though we might need to keep some records for legal or warranty reasons.
• Withdraw Consent: If you've agreed to something specific, you can change your mind (though it might affect our ability to provide certain services).
• File a Complaint: If you think we've mishandled your data, you can complain to the Privacy Commissioner of Canada.

To exercise any of these rights, just reach out to us at service@oblivyrexstronghold.info or call (604) 555-7839. We'll respond within 30 days.

Keep in mind - some requests might not be possible if they'd compromise other people's privacy or conflict with legal requirements. But we'll always explain why if we can't do something.

Our website uses some basic tracking tech to function properly and understand how people use the site:

• Essential Cookies: Needed for the site to work - things like keeping you logged in or remembering your appointment request while you fill out forms.
• Analytics: We use basic analytics to see which pages get visited, how long people stick around, etc. Helps us know if the site's actually useful.
• No Creepy Tracking: We're not following you around the internet or building advertising profiles. That's not our game.

Most browsers let you control cookies if you want. Just know that blocking essential ones might break some site features.

We work with a few third-party services to run our business efficiently:

• Email Services: We use professional email providers to send appointment confirmations and maintenance reminders.
• Scheduling Software: Our booking system is hosted by a reputable provider with their own privacy protections.
• Accounting Software: Financial records are managed through secure cloud-based accounting platforms.
• Parts Databases: We access manufacturer databases to look up specs and order parts - they might log search activity.

All these services are carefully chosen and bound by their own privacy policies. We don't work with anyone sketchy.

We're a commercial truck repair shop - our services aren't directed at kids. We don't knowingly collect information from anyone under 18 without parental consent. If we find out we've accidentally collected data from a minor, we'll delete it promptly.

Laws change, our business evolves, and sometimes we need to update this policy. When we make significant changes, we'll:

• Update the "Last Updated" date at the top of this page
• Post a notice on our website for at least 30 days
• Email active customers about major changes that affect how we handle their data

We recommend checking back occasionally if you're curious about our privacy practices. Though honestly, we're not planning any dramatic changes - we're pretty set in our ways when it comes to respecting customer privacy.

Got questions about this policy or how we handle your information? Want to exercise your privacy rights? Just reach out:

We'll get back to you within a couple business days. If you're filing a formal privacy complaint, we'll respond within 30 days as required by PIPEDA.